Terms of Service
1. Gratuity and Service Surcharge
All reservations are subject to a mandatory 20% gratuity and an 8% service surcharge, calculated on the base fare. These amounts are automatically included in your total. Clients may choose to add additional tips directly to the chauffeur at their discretion.
2. Holiday and High-Demand Surcharge
A 25% holiday surcharge applies to all services on U.S. federal holidays as well as selected high-demand dates.
Federal Holidays:
- New Year’s Day (January 1)
- Martin Luther King Jr. Day (3rd Monday in January)
- Presidents Day (3rd Monday in February)
- Memorial Day (last Monday in May)
- Juneteenth (June 19)
- Independence Day (July 4)
- Labor Day (1st Monday in September)
- Columbus Day / Indigenous Peoples’ Day (2nd Monday in October)
- Veterans Day (November 11)
- Thanksgiving Day (4th Thursday in November)
- Christmas Day (December 25)
- Valentine’s Day (February 14)
- Christmas Eve (December 24)
- New Year’s Eve (December 31)
- Halloween (October 31)
- Super Bowl Sunday (date varies)
3. Late Night / Early Morning Fee
Trips beginning between 11:30 PM and 4:30 AM are subject to a flat $15 surcharge in addition to other applicable fees.
4. Waiting Time Policy
Complimentary waiting time is provided as follows:
- 15 minutes for point-to-point transfers and airport pickups
- 30 minutes at cruise terminals
- 45 minutes for domestic flights at SEA Airport
- 90 minutes for international flights
5. Additional Stops
Each additional stop starts at $10. Charges may be higher depending on the distance or deviation from the originally booked route.
6. Reservations
- Online reservations must be submitted at least 24 hours in advance.
- Bookings made less than 12 hours before the trip require phone confirmation and are subject to availability.
7. Cancellations
- Airport transfers, point-to-point rides, hourly bookings, and all vehicle classes must be canceled at least 48 hours prior to the scheduled pickup time.
- Cancellations made after the allowed period will be charged the full fare.
8. Reservation Changes
- For trips scheduled between 8:00 AM and 10:00 PM, changes must be requested at least 3 hours in advance.
- For trips scheduled between 10:00 PM and 8:00 AM, changes must be requested at least 12 hours in advance.
9. No-Show Policy
Failure to appear at the pickup location without proper cancellation will result in the full fare being charged. If you are unable to locate your chauffeur, please contact our office immediately before leaving the pickup area.
10. Payments
We accept American Express, Visa, MasterCard, Discover, and corporate accounts.
Cash and personal checks are not accepted.
A valid credit card is required to guarantee all reservations. Charges are processed after services are rendered, unless otherwise specified.
11. Additional Charges
Your invoice may include fees for tolls, parking, waiting time, or other incidental expenses. These costs may not always appear in the initial booking confirmation but will be reflected in the final bill.
12. Smoking Policy
Smoking or vaping of any kind is strictly prohibited inside all vehicles.
13. Damage and Cleaning Fees
Any damage to the vehicle or excessive mess requiring professional cleaning will result in a minimum $250 charge, with the exact fee determined by the nature of the incident.
14. Client Responsibility for Timing
If a client selects a pickup time that leaves insufficient margin for traffic or flight delays, the company is not responsible for missed flights, trains, or events.
15. Privacy Policy
All personal information collected during the booking process is used solely to confirm reservations and process payments. Information will never be sold or disclosed to third parties. Client contact details may be used to send confirmations, updates, or service notifications.
16. Acceptance of Terms
By submitting a reservation request, the client acknowledges and accepts all of the terms and conditions listed above.