Privacy Policy — Legacy Chauffeurs LLC

Last updated: October 28, 2025

Legacy Chauffeurs LLC ("Legacy Chauffeurs", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, communicate with us, or use our chauffeured transportation services. By using our services, you agree to the practices described below.

1. Scope

This Policy applies to information collected through our website, booking and quote forms, phone, email, text messaging, and our booking/dispatch platform Limo Anywhere, as well as other channels used to manage your reservations.

2. Information We Collect

We may collect the following categories of information:

• Contact Information: full name, email, phone number, company name (if applicable)
• Ride and Itinerary Details: pickup and drop-off locations, dates and times, number of passengers, luggage details, flight numbers, special requests, and service preferences
• Account and Communication Data: quote requests, correspondence, call/SMS/email history, booking confirmations, and notes related to your ride
• Payment Information: billing details and payment status processed through PCI-compliant payment partners. We do not store full credit card numbers on our website; limited tokenized data may be stored by Limo Anywhere or our payment processor to support legitimate business needs (such as adjustments or refunds)
• Website and Device Data: cookies, IP address, browser type, and interaction data collected via analytics tools to improve performance and user experience

3. Sources of Information

• Directly from you when you complete a booking or quote form, call, or email us
• Automatically through cookies or analytics tools on our website
• From our booking platform Limo Anywhere, which securely stores reservation details and communication logs
• From affiliate partners or travel organizers when they book on your behalf

4. How We Use Information

We use collected information to:

• Process and manage bookings, quotes, and ride confirmations
• Communicate with clients about reservations and service updates
• Send receipts, confirmations, and follow-up messages
• Process payments, prevent fraud, and comply with legal requirements
• Improve our website, marketing, and customer experience
• Maintain safety and quality of service

5. Text Messaging (SMS)

By providing your mobile number, you agree that we may send informational text messages related to your bookings, quotes, and ride updates (e.g., confirmations, reminders, chauffeur arrival notices). Message and data rates may apply. You can opt out at any time by replying STOP.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Disclosure of Information

We do not sell personal information. We share data only as needed to operate our business, including:

• Service Providers: booking and dispatch systems (e.g., Limo Anywhere), payment processors, SMS/email providers, IT and hosting vendors, and analytics platforms, each bound by confidentiality agreements
• Chauffeurs and affiliate partners: limited trip details (name, pickup address, time, flight info) required to complete your ride professionally and safely
• Legal and Safety: when required by law or to protect our rights, safety, or property

As noted above, text messaging opt-in data and consent are never shared with third parties.

7. Cookies and Analytics

We may use cookies and third-party analytics (such as Google Analytics and Google Ads) to analyze site traffic, measure advertising performance, and improve our marketing. You can manage or disable cookies in your browser settings.

8. Data Retention

We retain personal information only as long as necessary to fulfill booking and legal obligations, resolve disputes, and maintain business records consistent with industry practice.

9. Security

We maintain administrative, technical, and physical safeguards to protect personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is completely secure.

10. Your Choices and Rights

• SMS Opt-Out: reply STOP to any message to stop receiving texts
• Email Preferences: unsubscribe using the link in the email
• Access and Correction: contact us to request access or correction of your personal data
• Cookies: manage or block cookies in your browser

11. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If such data is discovered, it will be deleted.

12. International Visitors

We are based in the United States. If you access our website from another country, you understand that your information may be transferred to and processed in the U.S., where privacy laws may differ.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be posted on this page.

14. Contact Us